Pros:Solid workmanship Delivered in the quoted time frame Cons: We were never asked to choose a matte colour when we came into your office to spec out the job. Due to blue samples on the wall that have the trim colour the same as the matte colour we thought we would be getting the same colour on the edge and the matte. At some point the person putting together our order should have realized that we had not selected a matte colour. At that point work should have stopped to find out what we wanted. We should have been called to find out what colour we would want the matte to be. Why would one of your workers make that decision without knowing our taste? My wife did receive a call that the walnut colour we chose for our art was no longer available but that a very close option was found. My wife asked if there was an opportunity for us to come and have a look. We were told that was not possible. The matte colour your worker selected is nowhere close to the original walnut colour we selected. A discount was provided as we expressed our surprise and disappointment when picking up our art. We really had no option. The work could not be reversed. Our only option was to buy the images again and start over. We would be out 100\'s of dollars. The colour your worker selected for us does not work well in our room. Additionally we were told that hardware to hang our art was provided. We only opened the smaller image when picking up our art as the larger image was packed too well to open. When I did not see the hardware in the smaller image and asked, we were told that hardware for both pieces were in the packaging of the larger image. I just called your office and asked about the hardware and was told now it would to be included. Very disappointed in the communication with your company and the results of this project.
Rick R., | canvases came back looking great
I was holding on to a few prints from my travels to SE Asia. I was nervous about sending them all away to get stretched but it was so worth it! My canvases came back looking great. I can tell that there was careful attention put into each one. I was also impressed with the contact I had with the company regarding shipping information. Additionally, upon opening it was obvious that they were so carefully packaged to ensure they arrive safely! Thank you!!
Lynn, Edmonton | Many thanks
Just received my second order - this time it was for two floating frames that, like the first order, were slightly oversized as I had requested because I wanted a 1/2\" gap rather than the standard 1/4\" gap. The frames were perfect and I easily mounted the paintings with the hardware provided in about an hour - and they look great. At about half the cost of having them done by a frame shop I am very pleased. Many thanks, James.
James P., Collingwood | Thank you
I received the picture and it was absolutely beautiful!!! My husband loved it! Thank you so very much for all the time and work you put into this, just want you to know it's greatly greatly appreciated!!
Thank you so much again,
Stephanie, Toronto |
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