Thanks for everything! They\'re just so much fun to look at! Not to mention, I didn\'t have to pay for shipping nor was the process to get this done on time difficult. Thanks for everything!
Jessica, Yellowknife, NT | I ordered two frames, they arrived quickly and very well packaged, they were both exactly the correct size. rnOne was exactly as shown on the website, sadly the other was nothing like the website photo at all - instead of a soft white rustic, it arrived as dark grey underneath, covered in a thin layer of white, giving it an almost stripey appearance. I at first thought (as did the supplier) that it was a mistake and a different frame has been made up. the supplier was very pleasant to deal with but due to a misunderstanding I was required to pay the $15 postage to return the frame to them, which they worked on to give it a more white appearance and returned to me. So instead of $126, the frame ended up costing me $141 and although it is better, it is still not like the one shown on the website. After sending an email photo of the work they had done on the frame, the company did not follow up with me after delivery. I would not order custom picture frames online again.
Sally D., Maple Ridge | Plauqe mounting issue My plaque mount has mounting issues. I will send a photo of the crease.
KeenART:
This was not due to a our error. This poster had very bad water or moisture damage to the it. So where the image has been damp or wet the paper shrinks and will not lay flat (you can notice this by rubbing your hand over the poster and it does not lay flat. Therefore when we laminate and drymount the print to the MDF wood the area where the poster has been moisture damaged will crease. Unfortunately we get a lot of these damaged prints sent to us every week as it is a cheap way to have it protected. I hope this helps. If you have any further questions on this please give us a call or reply email.
Trini, | high quality job I received my canvas print today. Thank you for the high quality job. It met every expectation I had. Your framing was exactly what you represented it would be and the image was very much to my satisfaction. High quality work can often be measured not only by the product itself, but also by the way it was packaged and shipped. It was packaged in a very secure and high quality fashion and protected properly against damage. My thanks to you and your entire production staff. I will happily send other images to you again in the future.
Best regards,
Lee, |