Terrible experience. Ordered frame on March9th, arrived May7th. Arrived with two visible dents in frame material. And 2/4 clips on back have fallen off just taking it out of box. Quite disappointed.
KeenART: The frame was a backorder item and because of covid-19 there is delays when ordering from suppliers unfortunately.
Lauren, | I ordered two frames, they arrived quickly and very well packaged, they were both exactly the correct size. rnOne was exactly as shown on the website, sadly the other was nothing like the website photo at all - instead of a soft white rustic, it arrived as dark grey underneath, covered in a thin layer of white, giving it an almost stripey appearance. I at first thought (as did the supplier) that it was a mistake and a different frame has been made up. the supplier was very pleasant to deal with but due to a misunderstanding I was required to pay the $15 postage to return the frame to them, which they worked on to give it a more white appearance and returned to me. So instead of $126, the frame ended up costing me $141 and although it is better, it is still not like the one shown on the website. After sending an email photo of the work they had done on the frame, the company did not follow up with me after delivery. I would not order custom picture frames online again.
Sally D., Maple Ridge | this enhances our own reputation Received our order today, and everything arrived safely and in good order. We think your production of our images is truly elegant. We\'ve opened for our 21st season and we know from the last two seasons that metal prints have sold very well. So we will soon be following up with another order in time for the high summer season and also will be introducing some new images.
Congratulations on a fine product. All this enhances our own reputation. Thank you.
Regards,
Naamat, | Frames are perfect! Just a note to say thank you for the prompt delivery of my frame orders. I am very impressed, with your product and service. I'll be back. Thank you.
Al, |